Professional Summary

Skot Swingle is an experienced technology leader specializing in technical support operations, escalation engineering, and unified communications systems. With more than a decade of experience supporting enterprise technology environments, he has built and led high-performing technical teams responsible for resolving complex, high-impact issues while maintaining exceptional customer satisfaction.

Most notably, Skot spent over six years at Zoom, where he rose through multiple leadership roles to become Senior Manager of Escalation Engineering, managing the global team responsible for resolving the company’s most critical technical cases. In this role, he partnered directly with executive leadership to triage high-priority incidents, coordinate expert engineering resources, and guide teams through complex troubleshooting efforts that ensured reliable service for customers worldwide.

Skot’s career spans leadership roles in technical support management, service desk operations, and enterprise communications architecture. He has experience overseeing global support teams, managing customer escalations, and designing and supporting advanced communication systems including video conferencing infrastructure, digital signage platforms, and enterprise collaboration environments.

Prior to his leadership roles, Skot developed a strong technical foundation working with organizations such as Sedgwick LLP and JPMorgan Chase, where he managed unified communications systems, telepresence infrastructure, and enterprise AV technology for large organizations.

Known for his calm leadership during high-pressure incidents, Skot excels at bridging the gap between engineering teams, leadership, and customers. He brings a practical, solutions-focused mindset to complex technical challenges and is passionate about building strong teams, improving operational processes, and delivering reliable technology experiences at scale.